Verbal Judo - APWA-MN Spring Workshop

We have all been in situations where emotions and tempers have made us uncomfortable. Verbal Judo teaches a gentle approach to being in control of situations wtihout creating stress, frustration and continued conflict, while treating everyone with dignity and respect. Participants will learn practical de-escalation solutions that work when under pressure as instructor Mark Chiarolanza covers situations public works employees may encounter, with specific examples on how to effectively manage these interactions. This workshop will provide important de-escalation tools for everyone whose work requires interactions with other people.

DATE: Tuesday, April 29
TIME: 7:45 am: Registration and Breakfast  |  8:30 am - 4:30 pm: Workshop
LOCATION: Plymouth Community Center, 14800 - 34th Ave. North, Plymouth, MN. Free parking.
COST: $195/person - Includes workshop education, course materials, meals and breaks
DEADLINE: Register by Tuesday, April 22
MAXIMUM: This workshop is limited to 180 participants
PDHs: 6.0